A four-van crew out of Burlington. Not a call centre, not a franchise, and not a dispatcher who has never held a wrench.
This reads your clock, not ours. No "24/7!" banner hiding an answering machine — the honest answer changes with the hour, so we show the honest answer.
The call-out covers the visit and the diagnosis. It comes off the bill if you go ahead with the repair the same visit — so you are never paying twice to find out what is wrong.
Quoted before we start, from a rate book, not from what your driveway looks like.
If yours has five years left we will say so. The commission on a tank is the oldest trick in this trade and we are not interested in it.
Anyone giving you a firm price for a leak over the phone is either guessing or planning to change it once they are in your house.
The call-out comes off the repair. You should not pay a second time for the half hour it took to find the fault.